FAQ's
We accept payments through Stripe, which supports all major credit cards including Visa, MasterCard, American Express (Amex), Discover, and UnionPay.
Our order processing time is typically 1-2 business days (Monday through Friday).
Once your order is processed, it usually takes 4-6 business days (Monday through Friday) for delivery. The total estimated delivery time is 5-7 business days from the order date.
Yes, you can cancel your order within 24 hours of placing it for a full refund. After 24 hours, our standard return and refund policy will apply.
To cancel your order, please email us at support@grindlegend.com within 24 hours of placing your order.
No, we do not charge any restocking fees. You can return items without incurring additional costs.
You can return a product within 14 days of delivery, as long as it is in new condition.
Refunds are typically processed within 5-9 business days after your return is approved. The exact timing may depend on your bank’s processing policies.
The product must be in new condition and in its original packaging to be eligible for a return.
To initiate a return, please email us at support@grindlegend.com with your order details, and we’ll guide you through the process.
If your order arrives damaged or incorrect, please contact us immediately at support@grindlegend.com so we can resolve the issue promptly.
Currently, we offer free shipping only within the domestic region. For information on international shipping, please contact us at support@grindlegend.com.
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment.
If your order has not arrived within the estimated delivery time, please contact us at support@grindlegend.com so we can assist you.
Yes, we use Stripe for payment processing, which is a secure platform for handling transactions. Your payment information is protected with advanced encryption technology.
You can reach our customer support team by emailing support@grindlegend.com. We’re here to help with any questions or issues you may have.
